Answering Clinical Questions Improves Customer Relationship
If you are an emergency case requiring immediate attention, please call (+254) 724 500 500. We will give you instructions and directions. If you are near one of our Fountain Healthcare clinics, please come as quick as possible. If you need transfer by us, please let us know by phone.
DO YOU HAVE PARKING FACILITIES?
Do you have parking facilities?
Free Parking is available in front and around the Fountain Healthcare clinic.
For easier access we use ramps for easier access for people with injuries and disability.
WHAT HAPPENS IF I AM A NEW PATIENT?
What happens if I am a new patient?
You may have referred yourself, have been referred by another specialist or by medical insurance. We will discuss your problem and ask about your medical history. A thorough examination will then follow. We may request examinations and tests to assist and support our diagnosis.
If you have previous examinations and tests related to your current condition, please bring those along to the consultation. Also bring any copies of letters from other doctors or recent medication. It will help us to help you.
We will discuss with you the results of your examinations and we will recommend the proper treatment. Some conditions may be faced immediately by conservative or surgical treatment.
DO YOU EXAMINE CHILDREN AT YOUR CLINIC?
Do you examine children at your clinic?
A Pediatrician is immediately available if needed.
WHAT CAN I EXPECT AT AN APPOINTMENT?
Are you a Human Being?
When you arrive at one of our Fountain Healthcare clinics, our staff will greet you, book you and seat you at the waiting room. We will examine you as quick as possible – average waiting time is 15 minutes.
DO YOU HAVE IMAGING (X-RAY, ULTRA-SOUND, CT-SCAN) FACILITIES?
Do you have Imaging (X-ray, Ultra-Sound, CT-Scan) facilities?
Ordinary x-rays, panoramic mouth views, Ultra-Sound , Endoscopy, CT-scan, bone mass density scanner or laser imagery can be performed on location.
ARE CHILDREN ALLOWED TO VISIT PATIENT?
Are children allowed to visit patients?
Children are allowed to visit patients on Saturday and Sundays.
WHAT ARE YOUR MODES OF PAYMENT?
What are your modes of payment?
- Online Bill Payment
- Debit/Credit Cards (VISA and MASTER)
- Mobile Money Transfer
HAPPENS IF I NEED A PRESCRIPTION?
Happens if I need a prescription?
We may prescribe for example analgesia treatment for your condition. Please let us know in case you have any allergy or other medical condition.
If you have already been taking drugs prescribed by your home doctor, please bring them with you for clarification or possible drug interactions and correlations with the new condition.
INSURANCE AND BILLING
Insurance and Billing
Do you accept my insurance?
Fountain Healthcare accepts most recognized insurance companies with affiliate.
If this is not your case, or if you have no insurance coverage then you will be expected to pay the bill in cash or credit card at the end of consultation. The original receipt, the signed copy of the credit card bill, the medical report and the results of tests performed are given to you in order to be delivered to your private or state insurance for reimbursement.
An estimate of consultation fees and costs, investigations or surgery are available on request.
Do I need referral?
If you have private insurance with an affiliate, the referral can be sent from your insurance company to us by fax or e-mail. We suggest that you contact your insurance in order to obtain this referral before your visit our clinic.
If you don’t have an insurance coverage, feel free to come to Fountain Healthcare. The billing procedure is as explained above.